Support
Need a hand with Property Mate? Reach out below or browse the common questions. We usually reply within 1–2 business days.
Reporting a problem
To help us resolve issues quickly, please include the following in your email:
- Your browser and version (for example, Chrome 128)
- The Property Mate version shown in the extension popup
- The realestate.com.au URL where the problem occurred
- A description of what you expected versus what happened
- A screenshot, if possible
Please do not include passwords or payment card details in support emails.
Frequently asked questions
The extension isn't showing any prices. What should I do?
Refresh the realestate.com.au page, confirm the extension is enabled in your browser's extension settings, and make sure you are on a property listing or search results page. If it still does not appear, temporarily disable other extensions that modify page content and try again.
How do I cancel or change my Pro subscription?
Open the Stripe Customer Portal from the extension popup or from the link in our footer. You can update your payment method or cancel at any time, and Pro access continues until the end of your current billing period.
I subscribed but Pro features aren't unlocked.
Sign out and back in from the extension popup so your subscription status refreshes. Make sure you subscribed with the same Google account you use to sign in. If it still does not unlock, email us with the address used at checkout and we will fix it.
Which browsers are supported?
Property Mate works on Chrome, Microsoft Edge, and Orion, plus other Chromium-based browsers that support Chrome Web Store extensions.
How accurate are the price estimates?
Estimates are derived from publicly available data and are general information only — not a valuation or financial advice. Always verify figures independently before making a property decision.
What data does the extension collect?
We collect the minimum needed to run the Service: your sign-in email, usage counts for limit enforcement, and subscription status. We do not track your general browsing history. See the Privacy Policy for full details.
How do I delete my account and data?
Email us at propertymateextension@gmail.com from your registered address and we will delete your account data. Cancel any active subscription first so you are not billed again.
Still stuck?
Send us the details and we'll take a look.
Contact Support